Delete your LVL Wellbeing account

Delete on the web

1. Sign in at app.lvl-wellbeing.com with your LVL email and password.
2. Open Settings, then go to Membership.
3. Choose Delete account and enter your password to confirm.

Delete in the app

1. Open the LVL app and tap the menu.
2. Go to Settings, then the Account tab.
3. Tap Delete account and enter your password to confirm.

Can't sign in?

Contact our support team at lvl-wellbeing.com/support and ask for your account to be deleted. We will confirm it is your account before deleting it. You can also ask us there to delete specific data without deleting your account.

What we delete

Deleting your account straight away removes:

• Your name and email address
• Your password, so the account can no longer be signed in to
• Your gender, date of birth, country, region, city and postal code
• Your profile photo, from your account
• Your email preferences, and your subscription to our emails

What we keep

So that challenges, leaderboards and communities stay accurate for other members, we keep the activity and content that belonged to the account, with your name and email removed so it no longer identifies you:

• Activities, steps and sleep you logged, and your challenge progress
• Check-ins and wellbeing survey answers
• Posts, comments and reactions in communities

See our privacy policy for how long we keep data and why.

Only want a break?

You can deactivate your account instead, from the same Membership section. Nothing is deleted, and signing in again reactivates it.